Returns & Refunds policy

Shipping & Refund Policy for zg75parfums.com

At zg75parfums.com, we are committed to providing high-quality perfume oils and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help.

1. Domestic Shipping (United Kingdom)

• Shipping Options:

  • Standard Delivery:

    • Delivery Time: Typically 2-3 business days after dispatch.

    • Cost: Free of cost

• Order Processing:

  • Dispatch Time: Orders placed before 1:00 PM GMT are usually dispatched the same business day.

  • Orders After Cut-Off: Orders placed after 1:00 PM GMT or on weekends/public holidays will be processed the next business day.

• Delivery Delays:

  • While we strive for timely delivery, unforeseen circumstances (e.g., weather conditions, postal strikes) may cause delays.

  • If you experience a delay, please contact us at info@zg75parfums.com.

2. International Shipping (European Union Countries)

• Shipping Options:

  • Standard International Delivery:

    • Delivery Time: Typically 3-7 business days after dispatch.

    • Cost: Calculated at checkout based on order weight and destination.

• Order Processing:

  • Dispatch Time: Same as domestic orders.

• Customs and Duties:

  • Customer Responsibility: International orders may be subject to customs duties, taxes, and fees imposed by the destination country.

  • Payment of Fees: These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

• Delivery Delays:

  • International shipping times may vary due to customs processing and other factors beyond our control.

  • If you experience a delay, please contact us at info@zg75parfums.com.

3. Order Tracking

• Tracking Information:

  • Once your order is dispatched, we will send you a confirmation email with tracking details.

  • You can use this information to monitor your shipment's progress.

4. Packaging

• Safe and Secure:

  • We package all shipments carefully to ensure your products arrive in perfect condition.

  • Eco-Friendly Materials: Whenever possible, we use environmentally friendly packaging materials.

5. Shipping Address

• Accuracy:

  • Please ensure your shipping address is complete and accurate to avoid delays or misdelivery.

• Undeliverable Packages:

  • If a package is returned due to an incorrect address, the customer is responsible for any additional shipping fees.

6. Lost or Damaged Shipments

• Damaged Items:

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage.

  • Email us at info@zg75parfums.com, and we will assist you with a replacement or refund.

• Lost Packages:

  • If your package is lost in transit, please contact us, and we will work with the carrier to resolve the issue.

1. Returns

Eligibility for Returns

• Condition: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.

• Original Packaging: The item must be in its original packaging.

• Time Frame: Returns must be initiated within 14 days from the date of delivery.

Non-Returnable Items

• Opened Products: Due to hygiene and safety reasons, we cannot accept returns of opened or used perfume oils.

2. Refunds

Process

• Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.

• Approval: If your return is approved, we will initiate a refund to your original method of payment.

• Time Frame: The refund will be processed within 14 days of receiving the returned item.

Partial Refunds

• Situations: Partial refunds may be granted in certain situations (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

3. Exchanges

• Defective or Damaged Items: We only replace items if they are defective or damaged upon arrival.

• Process: If you need to exchange an item, please contact us at info@zg75parfums.com within 14 days of receiving your order.

4. Return Shipping

Customer Responsibility

• Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item.

• Non-Refundable: Shipping costs are non-refundable.

• Recommendations: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Damaged or Defective Items

• Immediate Contact: If you receive a damaged or defective item, please contact us immediately at info@zg75parfums.com with details and photos of the product and the issue.

• Resolution: We will provide instructions on how to proceed, which may include sending you a replacement or issuing a refund.

6. Late or Missing Refunds

• Initial Steps: If you haven't received a refund yet, please check your bank account again.

• Contact Bank/Credit Card Company: It may take some time before your refund is officially posted.

• Further Assistance: If you've done all of this and still have not received your refund, please contact us at info@zg75parfums.com.

7. EU and UK Consumer Rights

• Consumer Contracts Regulations: Under the Consumer Contracts Regulations, customers in the UK and EU have the right to cancel their order within 14 days of receiving the goods without giving any reason.

• Exceptions: This right does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons if they become unsealed after delivery.

8. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail: info@zg75parfums.com

Effective Date: October 25, 2024